Frequently asked questions
I have not received my purchase confirmation
The confirmation of your purchase comes immediately to the email that you have left us in contact with, be sure to check the Spam, unwanted or other tray of your email since it is possible that it arrived there. In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together.
Why does the confirmation arrive in the Spam, Junk or Others tray?
Your email security filters the emails you talk to the most often and the brand new ones tend to go to referral inboxes. So you can add us as a contact or simply check that our responses reach your main tray.
How do I know if my size is correct?
Because our sizes are international sometimes they differ from those we are used to in Spain, so trust our size guide that you'll find at the bottom of every page.
Remember that even so, you only need to give us notice to be able to make the corresponding change.
I already received my order number, now what do I do?
Once your order number has been received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the system of Messenger service It is not up to date yet, so we ask you to try again in the next 5 business days.
I received my tracking number but no information appears or it appears as missing or missing.
As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share orientative search platforms to be able to consult the movement. We recommend starting the tracking within the following business days.
Where do you send my orders?
We send them by the parcel company that best suits them, in terms of conditions, at all times, if you want to track your order number you can do so by following the information that you will receive by email once your order is sent.
In your first search, information such as "pending deposit" "pre-registered" or others may appear, do not worry that it is the same that appears by default when be created. You will be able to know more information about the delivery and / or estimate in the following business days.
Why haven't I received my order?
If we have confirmed your order number and tracking number, it means that your order is in progress and we are respecting the established times. If you have questions you can read our shipping policy section.
If we are outside the established deadlines, do not hesitate to let us know your concern with your order number to email@example.com